General Terms and Conditions of Sale

EMesura · Electromagnetic Environment Consulting. Version 5 · updated on 10/9/2026.

Preamble

These General Terms and Conditions of Sale (hereinafter the "GTC") govern the entire contractual relationship between EMesura SRL, with registered office at rue de Bierwart 25, 5380 Fernelmont, Belgium, registered with the Crossroads Bank for Enterprises (BCE) under number 1041.846.019, VAT number BE1041.846.019, hereinafter referred to as the "Provider" or the "Seller",

and any natural or legal person requesting:

an audit or assessment of the electromagnetic environment (hereinafter the "Service"); and/or
the purchase of measuring, protection or corrective electromagnetic equipment (hereinafter the "Products"),

hereinafter referred to as the "Client".

For the purposes of these GTC, a Consumer Client means any natural person acting for purposes outside their commercial, industrial, craft, or professional activity. A Business Client means any natural or legal person acting within the scope of their professional activity. Certain provisions below, identified as such, apply only to one of these two categories, in accordance with Belgian law.

Any order or signature of a quote implies the Client's unreserved acceptance of these GTC, which prevail over any other document, save for a written derogation signed by the Provider.

In the event of any discrepancy or doubt as to interpretation between the different language versions of these General Terms and Conditions, the French version shall prevail.

Article 1 · Purpose

These GTC define the terms under which the Provider supplies:

Consulting and audit services: measurement of electromagnetic fields (low and high frequency), analysis reports, and recommendations for reducing exposure;
Related products: measuring devices, shielding or attenuation materials, bio-compatible cabling, filters, etc., sold as an accessory to the services or independently.

The Provider does not carry out any medical or paramedical activity. The services and advice provided do not constitute a medical diagnosis or treatment and cannot replace medical advice.

Article 2 · Quotes, orders and formation of the contract

Each engagement is subject to a prior, free quote valid for 30 days.

The contract is formed upon the Provider's receipt of the Client's written acceptance of the quote (signature, e-mail, or payment of the requested deposit). A deposit will be requested upon ordering.

Article 3 · Conduct of the audit service

The audit includes: an on-site visit, instrumented measurements, and delivery of a written report sent by e-mail.

The Client undertakes to provide access to all areas to be audited and to disclose any particular installation (smart meter, wireless alarm, home automation, Wi-Fi or Bluetooth connected devices, etc.).

Measurement results reflect the state of the electromagnetic environment at the time of the visit; this may vary over time (network traffic, new equipment installed by neighbours, etc.). The Provider does not guarantee that the results will remain stable over time.

Certain measurements require a temporary interruption of the electricity supply to all or part of the property. The Provider cannot be held liable for the indirect consequences of such an interruption (resetting of devices, loss of settings, defrosting of a freezer, an alarm being triggered, etc.).

The assessment may require the temporary removal of batteries from a cordless telephone or other electronic devices. The Provider cannot be held liable for any resulting loss of data or settings.

Following the assessment, the Provider may recommend changing the settings of a piece of equipment (e.g. Wi-Fi router, printer, computer, etc.). The Provider cannot be held liable for the effect of such changes on other functions of the home (e.g. alarm, surveillance camera, etc.).

Article 4 · Client's obligations prior to the visit

Prior to the visit, the Client undertakes to:

ensure safe and practicable access to all areas to be audited (no hazardous work in progress, limited clutter, accessible electrical outlets);
be present with the Provider for the entire duration of the audit;
secure or keep away any animals;
deactivate and disclose any alarm system likely to be triggered during the visit;
if not the owner of the property, provide evidence of the owner's or the building manager's authorisation for the assessment to be carried out, including for access to any common areas.

The Provider reserves the right to refuse or suspend the engagement, without compensation, if these conditions are clearly not met or if the Provider does not feel safe; travel costs already incurred remain payable by the Client in such cases.

Article 5 · Cancellation and rescheduling

Any cancellation by the Client less than 48 hours before the appointment, or any failure by the Client to attend the agreed appointment, will result in the invoicing of a flat compensation fee of €100, plus any travel costs already incurred.

Should the Provider be unable to keep the appointment (illness, equipment failure, weather, force majeure, or any other reason), the appointment will be rescheduled at no cost or penalty to the Client.

Article 6 · Price and payment

Prices are shown in euros, VAT 21% included or excluded depending on the Client's status.

The balance is payable upon receipt of the report (services) or upon delivery (products), unless otherwise agreed in writing. Payment is due in full upon completion.

Consumer Client: in accordance with Book XIX of the Belgian Code of Economic Law, in the event of late payment, following the sending of a first reminder free of charge, statutory default interest and a flat-rate compensation of €65 for collection costs shall automatically become due.

Business Client: in accordance with the Act of 2 August 2002 on combating late payment in commercial transactions, any delay automatically gives rise, without prior formal notice, to default interest at the rate applicable to commercial transactions, as well as a minimum flat-rate compensation of €150 for collection costs, without prejudice to additional compensation for costs actually incurred.

Article 7 · Warranties

Consulting services: the Provider is bound by a best-efforts obligation, not an obligation of result, with respect to the effective reduction of electromagnetic exposure, as this depends on factors beyond its control (third-party sources, network changes, occupants' behaviour).

Article 8 · Liability and insurance

The Provider holds professional civil liability insurance covering its consulting activities, details of which are available upon request.

The Provider's liability cannot be engaged in the event of misuse of its recommendations or of the equipment by the Client, or of subsequent modification of the installations.

Accidental damage caused to the Client's furniture or installations in the normal course of the service cannot engage the Provider's liability except in the event of proven fault on its part.

Should the Provider identify, during the course of its engagement, a situation presenting an apparent danger to the safety of persons or property (non-compliant electrical installation, fire risk, etc.), it will inform the Client and recommend that a licensed professional be consulted. Such information, or the absence of any reported issue, does not constitute an electrical compliance assessment and cannot engage the Provider's liability if the Client does not act on this recommendation.

The Provider cannot be held liable for health effects attributed to electromagnetic exposure; its services fall within the scope of prevention and exposure reduction, not therapeutic commitment.

Advice will be based on the "Building Biology Guidelines", commonly used by electromagnetic environment consultants.

The report constitutes a technical measurement taken at a given point in time and cannot be interpreted as an accusation against, or implication of, a third party (neighbour, telecommunications operator, network operator, etc.). Any use of the report by the Client against a third party is the Client's sole responsibility.

Article 9 · Intellectual property and use of the report

The audit report provided to the Client is intended for their personal use or that of their business. Any reproduction, distribution, or commercial use (e.g. by a real estate professional) without the Provider's written consent is prohibited.

The report has indicative technical value; it does not have systematic legal evidentiary value and cannot, on its own, constitute proof in judicial or administrative proceedings.

Any disclosure of the report to a third party other than the Client (insurer, landlord, employer, notary, etc.) requires the Client's prior express consent, the Client remaining solely responsible for the consequences of such disclosure.

Article 10 · Confidentiality

The Provider undertakes to keep confidential all information it may become aware of in the course of its engagement (personal data, layout of the premises, information relating to the Client's activity), and to use it solely for the purpose of performing the Service. This confidentiality obligation also applies to engagements carried out for Business Clients and continues after the engagement has ended.

Article 11 · Personal data (GDPR)

Data collected during the audit (contact details, data relating to the property) is processed in accordance with the GDPR, for the purposes of managing the business relationship and performing the contract, and is retained for 5 years. The Client has a right of access, rectification, and erasure, exercisable at bernard.monville@emesura.com.

Certain measured data may be used anonymously for statistical purposes. No data enabling identification of the property or the Client will be used without the Client's prior consent.

Any photograph taken during the audit is used solely for the preparation of the report provided to the Client. Any other use (communication, commercial illustration, social media) requires the Client's prior express consent.

Article 12 · Recording of the service

Any audio or video recording of the service by the Client is subject to the Provider's prior consent.

Article 13 · Force majeure

The Provider cannot be held liable for any delay or failure to perform resulting from a case of force majeure (within the meaning applied by Belgian case law).

Article 14 · Governing law and disputes

These GTC are governed by Belgian law.

In the event of a dispute with a Consumer Client, the Client may freely refer the matter to the Consumer Mediation Service (www.mediationconsommateur.be) before taking any legal action.

Failing an amicable settlement, sole jurisdiction lies with: the Enterprise Court of Namur (Tribunal de l'entreprise de Namur) for any dispute with a Business Client; the courts of the judicial district of Namur, determined in accordance with ordinary rules of jurisdiction, for any dispute with a Consumer Client, subject to the mandatory rules on consumer protection.